Frequently Asked Questions (FAQ)

New to the idea of working with a social media marketer? Below are the most common questions asked. Have a question? Contact us! 


Why should I work with a small business over an agency?

Who doesn’t “shop small” these days? Here are just a few reasons to support the small fish in a big pond.

Agency rates are sky-high.

You also don’t know who exactly is handling your account, which means you often will get ping-ponged around to reach the person you need.

Agencies have a large Rolodex of active clients which means less time concentrating on your business.  Krom Kreative offers business owners a boutique approach. We hand-select the businesses we can market best, which means you get the attention your brand needs and deserves.

Big agencies operate only during your work hours. Ever try sending an email and hear back the next business day? Krom Kreative is extremely accessible, clients can text, call, and email Monday thru Friday 8 am-7 pm. Why? Because we understand the life of being a small business owner and how sometimes the best communication is outside of the 9-5 work day.

 


What services does Krom Kreative offer clients?

Krom Kreative offers social media management, content bundles, monthly calendars, Facebook and Instagram advertising, pay-per-click (PPC), Google My Business management, and marketing materials i.e. flyers, and pricing lists.

 


What social media platforms does Krom Kreative manage?

Instagram, Facebook, and Google My Business.

 


Can Krom Kreative get my website ranked on Google?

YES! Copywriting and managing your Google Business listing can greatly help build rank in your service location area.

 


Does Krom Kreative offer social media consultations?

Yes! For business owners who choose to build a robust social media presence on their own, consulting is an option. During this meeting, you'll be presented with research for marketing your brand in your specific industry. You will learn vital social media marketing strategies and methods to apply to your business.

 


Where is Krom Kreative located?

Krom Kreative is based in Georgia and markets brands across the United States and internationally from Morristown, NJ to Roseville, CA, and Kakamenga, Kenya. No matter where your business is based, with today's technology, location is no longer a factor.

 


Will I be locked into a yearly contract?

No. Monthly social media clients are required to hold a 90-day probation agreement. Then a 30-day cancellation notice is required should we ever go our separate ways.

 


Will I have input in the creative process?

100%! We learn from you all we can about your brand, then develop a content strategy and create seeking your approval before putting it out on the internet. From font style, colors, and layout to the words posted, this is the business you are entrusting to Krom Kreative.

 


Do you outsource work?

No. All content is created in-house.